As Baby Boomers continue to age and Millennials start families, it’s more apparent than ever that there are very distinct differences in the generations you serve in a medical facility. The technology each generation has grown up with is different—we all learned to interact with the world, and each other, in different ways. This trend is in no way slowing down; late teens about to become adults will be increasingly tech-savvy and perhaps increasingly impatient. This can present challenges to different departments in your hospital or medical facility that are responsible for communicating with this wide array of patients. There are strategies, however, that can help you bridge the gap and communicate effectively with all generations.
Recently, The Commonwealth Fund released a report that states that over 31 million people with health coverage in the United States were underinsured in 2014. To be considered “underinsured,” you have to have had health insurance for at least a full year, but have high deductibles or out of pocket expenses relative to income.
When you’re outsourcing your self-pay accounts receivable, you’re trusting that the partner you’ve chosen can not only handle the work, but perform it at the same level you expect from your employees. Continue reading 5 Things Good Call Center Reps Do that Makes a Difference
Cash flow is something that every business deals with daily, and those in the healthcare industry are no different. After working with insurance companies to collect their payments, collecting the rest from patients can be time-consuming and complicated. Continue reading Outsourcing Accounts Receivable & Bettering Your Bottom Line
A recent study by the Ponemon Institute revealed that 90% of health care organizations either exposed their patients’ data or had it stolen during 2012 and 2013. Continue reading Data Security: Keeping Your Data Safe and Your Patients Happy
For many hospitals and healthcare facilities, patient satisfaction has recently become a higher priority. As the healthcare and insurance markets continue to evolve, patients are making more informed decisions, basing where they choose to seek medical care not only on the provisions of their network, but also on where they believe they’re being treated best. Continue reading 3 Ways Patient Satisfaction Strategies Help You Get Paid