Every day, no matter how rural of an area you live in, you probably run into at least one person of a different cultural background. In our healthcare system, it’s even more common, as we all need the same types of care. But serving these other cultures as a healthcare provider may come with considerations in regard to patient education that haven’t crossed our minds yet.
Continue reading Patient Education for Diverse Cultures
Hospitals in rural areas across the country are closing at an alarming rate—57 have closed in the last five years. This isn’t just bad news for hospitals and their employees. It’s bad news for communities as a whole. Not only does this make healthcare increasingly inaccessible, but fewer people will move to an area where there isn’t a hospital nearby, making it even more difficult for rural communities to grow and thrive.
Continue reading Cash Flow at Rural Hospitals Causing Closings
On October 1, 2015, all medical facilities have to have ICD-10 codes in effect. As your facility is likely already in the process of updating, you understand that the comprehension and application of the ICD-10 is vital not only to your facility’s continued success, but also to ensure the revenue cycle is kept tight.
Continue reading Being Prepared for ICD-10
We speak often about how important communication and understanding are between medical care facilities and their patients, but there are a lot of things that can get in the way of them. For example, many deaf patients have a difficult time communicating when they go to a hospital. While hospitals do offer translation services, they may not always be adequate or clearly convey the information between the two.
Continue reading Deaf Patients Have Difficulty Communicating with Hospitals
Big data is changing the way industries operate across the board, including the medical care industry. It’s allowing us to know more about the communities we serve, and create more personalized plans meant to really help people. On the operational side, numbers can help medical facilities function more efficiently. Data and analytics can be particularly helpful in creating strategies to close the revenue cycle on patient self-pay accounts.
Continue reading Turning Your Data & Analytics into Successful Patient Self-Pay Strategy
As patients are shopping around more for their medical needs, their satisfaction is more important than ever. Return visits mean increased revenue, and they’re likely to recommend a medical facility to friends if they come away satisfied. But when accounts receivable representatives call about payments, there’s a special balance that has to be struck. How can reps get their jobs done without creating tension between the patient and the medical facility?
Continue reading Can You Keep Patients Happy (and Get Them To Pay)?
Between 2009 and 2010, nearly 7% of Americans were skipping on medical care because of the cost. Today, though, that number is down to 4.4%, according to the National Health Interview Survey. This means that fewer Americans are choosing to not get medical treatment because they cannot afford it.
Continue reading Fewer Americans Skipping Medical Care
Patient education is at the core of what we do from a self-pay side, but we know it’s an important part of what happens in a hospital every day too. A recent article suggests that many patients don’t retain much of the information they’re provided, perhaps because of the stress they may be feeling. However, a new education system is being used in trials to determine if hospitals and their partners can use technology to improve the education we provide to patients.
Continue reading Technology and the Focus on Patient Education
Even with the rise of accessible insurance with the Affordable Care Act, many patients are still responsible for paying a significant amount of their medical bills. If patients have problems paying, it can cause issues for a medical facility’s revenue cycle. There are, however, several strategies that can be put in place that can help patients make their payments on time.
Continue reading Patient Payment Strategies that Work
We all strive to do what we can to shorten the revenue cycle—whether that’s simply making it easier for patients to pay their bills or helping them understand what they owe and why they owe it. But it’s not always the patient’s fault when the revenue cycle takes longer to close. Some very common errors can lead to patient billing mistakes, and those mistakes mean longer payment cycles. If you can avoid some of these errors, you can close some of the gaps in your revenue cycle.
Continue reading 4 Common Errors that Lead to Patient Billing Mistakes