Monthly Archives: October 2015

Improving Patient Satisfaction via Payment Education

There have been direct correlations found between patient satisfaction and payment, as well as between patient satisfaction and patient education. This triangle comes together to essentially mean this: if patient education isn’t sufficient, patients aren’t satisfied, and that negatively impacts the way they pay their bills. By focusing on patient education—specifically about their financial responsibilities—you can increase patient satisfaction, helping to close the revenue cycle even faster. Continue reading Improving Patient Satisfaction via Payment Education

The Future of Virtual Doctor Visits

The landscape of healthcare is changing, and one of those changes is virtual doctor visits. Recently, health insurer UnitedHealthcare announced it would begin offering in-network virtual doctor visits to its members, for the same cost (or even less) than traditional visits. Doctor on Demand, Optum’s NowClinic, and American Well’s Amwell will provide the care. Continue reading The Future of Virtual Doctor Visits

Concierge Medicine: Doctors on Retainer?

Since hitting the scene a few years ago, concierge medicine has been the subject of much discussion. Concierge medicine refers to an arrangement in which a patient pays a set amount a month, and the patient has a certain number of hours he or she can see the doctor for that time. These “retainers” are common in other business fields, and are even becoming more common in veterinary medicine, but will it work for human medicine? Continue reading Concierge Medicine: Doctors on Retainer?

Does Credit History Matter in Self-Pay?

Believe it or not, a report issued by the Consumer Financial Protection Bureau states that up to 26 million people—or 1 in every 10—in the United States don’t have a credit history with one of the three nationwide consumer reporting agencies. Beyond that, roughly 19 million don’t have a credit history extensive enough to create a credit score.

What does this have to do with self-pay and hospitals? More than you might imagine.
Continue reading Does Credit History Matter in Self-Pay?