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The Patient As Consumer: The Future of Hospitals

For a very long time, patients have been simply that: patients. But things are shifting in our world with the Affordable Care Act, and patients are now becoming more like traditional consumers. In order to keep patients healthy and happy—and coming back for their ailments in the future—hospitals have to keep their patients satisfied both inside the hospital walls and out. Let’s look at how things are changing, and what that means for hospitals. Continue reading The Patient As Consumer: The Future of Hospitals

As HIPAA Audits Roll Around, It’s Better to be Safe than Sorry

The Affordable Care Act mandated that patient records be kept online in order to make healthcare providers’ access to them—and the ability to pass them easily among care providers to save the patient time—has been a rocky implementation at best. Putting patient records online has made them more vulnerable to cyber attacks, which leads to serious issues of HIPAA compliance. Continue reading As HIPAA Audits Roll Around, It’s Better to be Safe than Sorry

Workflow Designs to Streamline Your Accounts Receivable

We often associate a doctor’s bedside manner with patient satisfaction, but rarely do we consider the day-to-day business operations and the role those play in your patients’ lives. However, when you optimize your accounts receivable department to best manage your revenue cycle, you’re not only doing your hospital a favor, but you’re helping your patients by reducing risk of billing errors and other inconsistencies that lead to patient dissatisfaction. Continue reading Workflow Designs to Streamline Your Accounts Receivable

4 Ways to Build Patient Satisfaction (You May Not Have Considered)

Patient satisfaction is more important than ever, but pleasing folks is becoming seemingly harder to do. Some hospitals have tried everything to improve their patient relations, done everything by the book, retrained, but they still might be dealing with dissatisfied patients. There are a few things you can do that you may not have considered. Continue reading 4 Ways to Build Patient Satisfaction (You May Not Have Considered)

The Future of the Affordable Care Act

We’re right in the thick of the political season, and outlandish claims come with the territory. But some of these have direct ties to the work many of us do every day—especially when those claims are about the future of the Affordable Care Act (ACA). It seems like politicians on both sides of the aisle have their own ideas of what they would like to do with the ACA, but how feasible are these ideas? Let’s look at a few and look at how the presidential candidates’ ideas might affect the industry. Continue reading The Future of the Affordable Care Act

Are Healthcare Quality and Price Linked?

A new study finds that the majority of healthcare consumers do not associate higher prices with higher quality of care. This is extremely important information as more patients continue to shop their own healthcare needs around. And it’s quite the opposite of what we find in most other consumer-driven areas—that high prices mean high quality product or service.

Continue reading Are Healthcare Quality and Price Linked?

International Differences in Healthcare Payment

Healthcare is tumultuous. There’s talk among every politician currently campaigning about the Affordable Care Act, what they think of it, and how they would change it. But one thing is certain: many Americans are increasingly looking at other countries’ models of healthcare to determine how they would like to see the American healthcare system evolve. Continue reading International Differences in Healthcare Payment