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Does Credit History Matter in Self-Pay?

Believe it or not, a report issued by the Consumer Financial Protection Bureau states that up to 26 million people—or 1 in every 10—in the United States don’t have a credit history with one of the three nationwide consumer reporting agencies. Beyond that, roughly 19 million don’t have a credit history extensive enough to create a credit score.

What does this have to do with self-pay and hospitals? More than you might imagine.
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Patient Education for Diverse Cultures

Every day, no matter how rural of an area you live in, you probably run into at least one person of a different cultural background. In our healthcare system, it’s even more common, as we all need the same types of care. But serving these other cultures as a healthcare provider may come with considerations in regard to patient education that haven’t crossed our minds yet.
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Can You Keep Patients Happy (and Get Them To Pay)?

As patients are shopping around more for their medical needs, their satisfaction is more important than ever. Return visits mean increased revenue, and they’re likely to recommend a medical facility to friends if they come away satisfied. But when accounts receivable representatives call about payments, there’s a special balance that has to be struck. How can reps get their jobs done without creating tension between the patient and the medical facility?

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Technology and the Focus on Patient Education

 

Patient education is at the core of what we do from a self-pay side, but we know it’s an important part of what happens in a hospital every day too. A recent article suggests that many patients don’t retain much of the information they’re provided, perhaps because of the stress they may be feeling. However, a new education system is being used in trials to determine if hospitals and their partners can use technology to improve the education we provide to patients.

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Patient Payment Strategies that Work

Even with the rise of accessible insurance with the Affordable Care Act, many patients are still responsible for paying a significant amount of their medical bills. If patients have problems paying, it can cause issues for a medical facility’s revenue cycle. There are, however, several strategies that can be put in place that can help patients make their payments on time.

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4 Common Errors that Lead to Patient Billing Mistakes

We all strive to do what we can to shorten the revenue cycle—whether that’s simply making it easier for patients to pay their bills or helping them understand what they owe and why they owe it. But it’s not always the patient’s fault when the revenue cycle takes longer to close. Some very common errors can lead to patient billing mistakes, and those mistakes mean longer payment cycles. If you can avoid some of these errors, you can close some of the gaps in your revenue cycle.

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Tips for Communication Across Generations

As Baby Boomers continue to age and Millennials start families, it’s more apparent than ever that there are very distinct differences in the generations you serve in a medical facility. The technology each generation has grown up with is different—we all learned to interact with the world, and each other, in different ways. This trend is in no way slowing down; late teens about to become adults will be increasingly tech-savvy and perhaps increasingly impatient. This can present challenges to different departments in your hospital or medical facility that are responsible for communicating with this wide array of patients. There are strategies, however, that can help you bridge the gap and communicate effectively with all generations.

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