As Baby Boomers continue to age and Millennials start families, it’s more apparent than ever that there are very distinct differences in the generations you serve in a medical facility. The technology each generation has grown up with is different—we all learned to interact with the world, and each other, in different ways. This trend is in no way slowing down; late teens about to become adults will be increasingly tech-savvy and perhaps increasingly impatient. This can present challenges to different departments in your hospital or medical facility that are responsible for communicating with this wide array of patients. There are strategies, however, that can help you bridge the gap and communicate effectively with all generations.
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