We speak often about how important communication and understanding are between medical care facilities and their patients, but there are a lot of things that can get in the way of them. For example, many deaf patients have a difficult time communicating when they go to a hospital. While hospitals do offer translation services, they may not always be adequate or clearly convey the information between the two.
The ability to understand the situation—especially when related to something medical—is extremely important for all parties involved, and is key to keeping patients satisfied. Using an interpreter or another means for communicating technical medical terms and financial responsibilities can keep communication clear, which means keeping people healthier and keeping your revenue cycles tight.
Read more about the frustrations deaf patients are experiencing in this article.