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The Phone Call Dilemma: Who Are You Actually Talking To?

It’s a problem in many industries across the board: identity fraud can lead to data theft from call centers. Because you aren’t speaking face to face, it’s very difficult for a call center rep to verify that they’re speaking to the right person. When you couple the problem with HIPAA regulations, it becomes even more important that their identity is verified before personal information is shared. Here are a few tips for ensuring your employees aren’t letting important information loose. Continue reading The Phone Call Dilemma: Who Are You Actually Talking To?