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Can You Keep Patients Happy (and Get Them To Pay)?

As patients are shopping around more for their medical needs, their satisfaction is more important than ever. Return visits mean increased revenue, and they’re likely to recommend a medical facility to friends if they come away satisfied. But when accounts receivable representatives call about payments, there’s a special balance that has to be struck. How can reps get their jobs done without creating tension between the patient and the medical facility?

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