Beyond the Boardroom
Leading with Culture
Beyond the Boardroom is HCM’s executive event series designed to spark perspective-shifting dialogue beyond the day-to-day demands of revenue cycle management. Hosted at HCM Headquarters, each session features bold thinkers from healthcare and beyond—sharing lessons in leadership, resilience, innovation, and mindset.
The format blends conversation and connection, offering space for healthcare leaders to reflect, recharge, and walk away with insights they can apply across their work and life.
Join us in November for our next event, where we’ll explore how strong workplace culture drives performance, engagement, and growth. Together, we’ll unpack today’s most pressing culture challenges and share strategies to build trust, alignment, and leadership capacity across teams. The afternoon will feature an interactive keynote and a panel discussion with industry leaders on shaping cultures where people and organizations thrive.
DATE
- Friday, November 14
VENUE
- HCM Headquarters: 701 Broad Ripple Avenue, Indianapolis, IN 46220
TIME
- 2:00-5:00 PM
What to Expect
- Engaging keynote on unlocking personal and team potential through culture
- Panel discussion with industry leaders addressing today’s culture and leadership challenges
- Actionable takeaways to strengthen trust, engagement, and alignment in your organization
- Networking & collaboration with peers and thought leaders
- Hors D'Oeuvres & refreshments
Schedule of Events
- 2:00 PM – Guest Arrival & Welcome
- 2:30 PM – Keynote: Unlocking Organizational Development
- 3:00 PM – Panel Discussion: Culture & Leadership in Action
- 4:00 PM – Networking & Conversation
Attire
- Business Casual
Directions & Parking
- Event Location: HCM Headquarters – Broad Ripple (Corner of Broad Ripple Ave & College Ave)
- Landmark: Look for “CHAOS” on the corner – you can’t miss it!
- Parking: Available at the garage across the street from our office: 6280 N College Ave, Indianapolis, IN 46220
- Validation Provided: We will cover your parking! Pick up a validation ticket at check-in to waive the fee upon exit.
About the Speakers
Charlotte Westerhaus-Renfrow
Panelist
Charlotte Westerhaus-Renfrow is a Clinical Associate Professor of Management and Business Law at Indiana University–Indianapolis. She is a sought-after consultant and executive coach, known for her expertise in strategic leadership, resilience, and team dynamics. Charlotte has worked with organizations such as Eli Lilly, Cummins, and Toyota Material Handling, delivering programs that elevate performance and foster inclusive leadership. Her insights have appeared in Fast Company, The ROI Podcast, and other national media. She holds a J.D. from Indiana University’s Maurer School of Law and M.Ed. and B.S. degrees from Ohio University.
David
Baxter
Panelist
David Baxter is a seasoned healthcare executive with over 35 years of experience leading revenue cycle operations across complex hospital systems. As Executive Director of Revenue Cycle Services at Indiana University Health, David oversees billing, collections, and cash reconciliation for 16 hospitals. Known for his charismatic leadership and creative problem-solving, David advocates for trust and collaboration across multidisciplinary teams. Passionate about strategic transformation and team empowerment, David thrives in dynamic environments where he can advance the future of healthcare.
Amber
Fields
Panelist
Amber Fields is Chief Culture Officer and Partner at TrueU, where she helps organizations align culture with performance through people-first strategy. With a background in journalism and corporate development, Amber brings a unique blend of storytelling and leadership insight to her work as a speaker, emcee, and podcast host. She’s advised nonprofits and businesses across industries, helping teams build mission-driven, high-impact cultures. Amber earned her degree in Electronic Media from the University of Indianapolis and hosts The Courageous Love Podcast, which features stories of bravery and resilience.
Justin
Robertson
Keynote Speaker
Justin Robertson is the Organizational Development Supervisor at Parkview Health, where he leads initiatives in leadership development, team effectiveness, and talent strategy. Over his seven years with Parkview, Justin has designed and delivered programs that equip leaders to navigate change, build trust, and accelerate growth. His expertise spans competency modeling, performance coaching, and large-scale cultural initiatives. Known for his grounded, people-first approach, Justin helps leaders turn insight into action that drives measurable impact.
Beyond the Boardroom Highlights
Margins & Momentum
- August 8, 2025
HCM’s latest Beyond the Boardroom gathered healthcare executives for an engaging afternoon of fresh ideas, candid dialogue, and shared experiences. CEO Michael Crafton opened with insights on achieving flow state and how leaders can create the conditions for peak performance while reducing burnout and fostering team resilience. A CFO panel featuring Jonathan Nalli, Amy Crouch, and Charlie Meadows examined the Big Beautiful Bill’s impact on healthcare finance, from rural hospital viability to patient education and support. The event fostered thought leadership, peer exchange, and meaningful connections, true to the collaborative spirit of Beyond the Boardroom.
The Champion's Mindset
- May 15, 2025
HCM’s inaugural Beyond the Boardroom event brought together healthcare leaders for an afternoon of inspiration, insight, and connection. Highlights included a powerful keynote on resilience from former World Heavyweight Champion Lamon Brewster, who shared lessons on leadership under pressure drawn from his remarkable career, and an engaging talk from VP of AI Pallavi Ramnarain on the evolving role of AI in healthcare. Lively conversations throughout the day sparked new ideas, from navigating digital transformation to building leadership capacity in complex environments. Guests enjoyed great food, memorable moments, and left energized with fresh perspectives to tackle the challenges ahead.
