The cultural shift in healthcare is leading one way: more patients paying for more of their own healthcare bills. More and more hospitals are making the change, and in order to do so while keeping their patients happy, are using different measures to engage their patients financially from the moment they walk in the door.
Surveys have shown that a positive billing experience has a big impact on patient satisfaction and loyalty. Some of the tactics listed in this article help detail how your hospital can engage patients, like looking at them as financial partners, point of service collections, and engaging in open, thoughtful discussion about patient financial responsibilities.
You can read more about these suggestions here.