Impacts of Patient Experience and Your Revenue Cycle
Think of us as your ears – listening to your patients’ needs
Contrary to popular opinion, there’s not always safety in numbers. Not when it comes to patients who feel like statistics instead of people. Today, when maintaining a world-class patient experience is crucial to gaining their trust and satisfaction, the numbers game is a risky approach.
You know that and want to provide a positive experience. You want to match the quality of in-facility care your patients received. We can help you do it by humanizing the healthcare revenue cycle. It starts with listening to patients — knowing them by name, not as a number.
Humanizing your patients’ experience can increase revenue for you
When you partner with HCM from the start, you’ll see what makes us a different kind of revenue cycle management team.
- A sharp focus on improving and humanizing the patient experience.
- Real-time information from patients that’s transformed into actionable insights.
- Open communication that will resonate with your patients.
- Tools that help us analyze customer interaction at scale.
- Thoughtful accounts receivable analysis and a clear, strategic outreach campaign to collect revenue.
HCM’s customer-focused reporting drives quality and efficiency. Our goal is to give you accurate information that helps overcome barriers to patient communication.
Because you care about what your patients have to say — the difference is you
Ultimately, as a leader in your organization, your desire to listen to the voice of your patients makes all the difference in their satisfaction and your revenue. It’s also what drives our customized strategy for your unique situation. We hone each process and technology to serve you first and your patients best.
Our CEO, Ashley Borneman, and VP of Business Intelligence, Wesley Gryna are hosting 30-minute conversations with revenue cycle leaders on increasing patient engagement, providing a world-class patient experience, and maintaining self-pay cash collection. Schedule time with Ashley and Wes today.