Call Center Psychology
Posted: January 28, 2016
Representatives at call centers are responsible for a heavy task. They have to communicate with and convince people that they should be doing something…
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More Hospital Consolidation in 2016?
Posted: January 26, 2016
One industry expert believes that 2016 will see more hospital consolidations, both big and small. In an interview with HealthLeaders Media, Kit Kamholz, said that…
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Clear Answers for Cost Questions
Posted: January 21, 2016
Hospitals are very intimidating places for patients. There’s an underlying fear about why they might be there in the first place, but beyond that,…
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The Phone Call Dilemma: Who Are You Actually Talking To?
Posted: January 19, 2016
It’s a problem in many industries across the board: identity fraud can lead to data theft from call centers. Because you aren’t speaking face…
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Lack of Focus on Healthcare Apps Costs Millions
Posted: January 14, 2016
We often discuss how important technology has become in healthcare—from wearable health monitoring devices to simple online appointment scheduling tools. This technology can have…
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Protecting Your Accounts Receivable Department From Liability
Posted: January 11, 2016
There are so many legal distractions facing hospitals today, they can sometimes get in the way of ensuring you’re providing the kind of care…
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Inaccurate Reporting Can Hurt Hospitals’ Bottom Line
Posted: January 8, 2016
A recent study by researchers at Johns Hopkins University School of Medicine has found that the Nationwide Inpatient Sample—which is compiled from patient billing…
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Auditing Your A/R Department’s Performance
Posted: January 6, 2016
The Accounts Receivable department of your hospital may not be the heartbeat, but it’s certainly an important element to keep everything running as smoothly…
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Who Owns Patient Records?
Posted: December 24, 2015
Electronic records have changed the way those in the healthcare industry have shared information—from physician to physician, or with necessary third parties. But because…
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Physicians Face Financial Challenges in 2016
Posted: December 22, 2015
Some analysts believe 2016 will be a hard year for physicians and cash flow. Because of the many changes to Medicare and the Affordable…
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