3 Keys to Satisfying Patient Experience
Posted: February 19, 2016
A satisfied patient means many things, like healthier patients, in the long run, patient retention and loyalty, and better reputation. In this new world…
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Are Private Insurers Avoiding High-Cost Members?
Posted: February 17, 2016
Private insurance companies are finding themselves with lower profit margins due to the Affordable Care Act. According to MedCityNews, this is leading some of…
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Hospitals, Tax Time & Data Security
Posted: February 16, 2016
With tax season upon us, it’s more important than ever to consider data security. Identity theft is common during tax season, with so much…
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Bipartisan Bill Could Offer Better Healthcare to Rural Areas
Posted: February 10, 2016
We’ve talked in the past about telehealth and medicine as the next wave in healthcare. It seems like politicians agree. A new bill that…
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Low Value Medical Care and Revenue Cycle Management
Posted: February 1, 2016
It seems that media outlets are talking more and more about the medical debt that patients are piling up. Even as our economy rebounds,…
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Call Center Psychology
Posted: January 28, 2016
Representatives at call centers are responsible for a heavy task. They have to communicate with and convince people that they should be doing something…
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More Hospital Consolidation in 2016?
Posted: January 26, 2016
One industry expert believes that 2016 will see more hospital consolidations, both big and small. In an interview with HealthLeaders Media, Kit Kamholz, said that…
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Clear Answers for Cost Questions
Posted: January 21, 2016
Hospitals are very intimidating places for patients. There’s an underlying fear about why they might be there in the first place, but beyond that,…
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The Phone Call Dilemma: Who Are You Actually Talking To?
Posted: January 19, 2016
It’s a problem in many industries across the board: identity fraud can lead to data theft from call centers. Because you aren’t speaking face…
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Lack of Focus on Healthcare Apps Costs Millions
Posted: January 14, 2016
We often discuss how important technology has become in healthcare—from wearable health monitoring devices to simple online appointment scheduling tools. This technology can have…
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