Call Center Psychology
Posted: January 28, 2016
Representatives at call centers are responsible for a heavy task. They have to communicate with and convince people that they should be doing something…
Keep ReadingRepresentatives at call centers are responsible for a heavy task. They have to communicate with and convince people that they should be doing something…
Keep ReadingOne industry expert believes that 2016 will see more hospital consolidations, both big and small. In an interview with HealthLeaders Media, Kit Kamholz, said that…
Keep ReadingHospitals are very intimidating places for patients. There’s an underlying fear about why they might be there in the first place, but beyond that,…
Keep ReadingIt’s a problem in many industries across the board: identity fraud can lead to data theft from call centers. Because you aren’t speaking face…
Keep ReadingWe often discuss how important technology has become in healthcare—from wearable health monitoring devices to simple online appointment scheduling tools. This technology can have…
Keep ReadingThere are so many legal distractions facing hospitals today, they can sometimes get in the way of ensuring you’re providing the kind of care…
Keep ReadingA recent study by researchers at Johns Hopkins University School of Medicine has found that the Nationwide Inpatient Sample—which is compiled from patient billing…
Keep ReadingThe Accounts Receivable department of your hospital may not be the heartbeat, but it’s certainly an important element to keep everything running as smoothly…
Keep ReadingElectronic records have changed the way those in the healthcare industry have shared information—from physician to physician, or with necessary third parties. But because…
Keep ReadingSome analysts believe 2016 will be a hard year for physicians and cash flow. Because of the many changes to Medicare and the Affordable…
Keep ReadingTake the first step toward better revenue cycle management and a solution that works seamlessly with your network, your team, your revenue goals, and your patients.
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