Resources: Customer Service

How Reliability Becomes Revenue preview image

How Reliability Becomes Revenue

Posted: September 28, 2020

We answer the call to provide reliable service with every patient engagement Long lines and lengthy on-hold times seem to be part of daily life…

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Patient Engagement Makes a Difference preview image

Patient Engagement Makes a Difference

Posted: August 28, 2020

Centered on their financial well-being – so you can focus on their physical healing When you think about it, the word “engagement” is actually a…

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How Listening to Patients Drives Revenue preview image

How Listening to Patients Drives Revenue

Posted: July 8, 2020

Think of us as your ears — listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…

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Brand Yourself for a Better Revenue Cycle in 2020 preview image

Brand Yourself for a Better Revenue Cycle in 2020

Posted: July 8, 2020

A colossal 63% of patients choose a healthcare provider based on their online presence and brand, a substantial shift from years…

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3 Ways Patient Satisfaction Strategies Help You Get Paid preview image

3 Ways Patient Satisfaction Strategies Help You Get Paid

Posted: December 26, 2019

For many hospitals and healthcare facilities, patient satisfaction has recently become a higher priority. As the healthcare and insurance markets continue to evolve, patients are…

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Workflow Designs to Streamline Your Accounts Receivable preview image

Workflow Designs to Streamline Your Accounts Receivable

Posted: April 21, 2016

We often associate a doctor’s bedside manner with patient satisfaction, but rarely do we consider the day-to-day business operations and the role those play in…

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Can You Keep Patients Happy (and Get Them To Pay)? preview image

Can You Keep Patients Happy (and Get Them To Pay)?

Posted: September 16, 2015

As patients are shopping around more for their medical needs, their satisfaction is more important than ever. Return visits mean increased revenue, and they’re likely…

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