Resources: Patient Experience

Can you still create memorable customer experiences? preview image

Can you still create memorable customer experiences?

Posted: December 2, 2020

Can you still create memorable customer experiences, even in these trying times? “Customer Experience: The Art of the Possible” was the theme of a webinar…

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How Reliability Becomes Revenue preview image

How Reliability Becomes Revenue

Posted: September 28, 2020

We answer the call to provide reliable service with every patient engagement Long lines and lengthy on-hold times seem to be part of daily life…

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Patient Engagement Makes a Difference preview image

Patient Engagement Makes a Difference

Posted: August 28, 2020

Centered on their financial well-being – so you can focus on their physical healing When you think about it, the word “engagement” is actually a…

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5 Ways to Lower Your Percentage of Delayed Claim Payments preview image

5 Ways to Lower Your Percentage of Delayed Claim Payments

Posted: July 27, 2020

We’ve become accustomed to delays in reimbursement payments and lists of claim denials. We’ve all been there. But, we also know clean claims get paid…

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Impacts of Patient Experience and Your Revenue Cycle preview image

Impacts of Patient Experience and Your Revenue Cycle

Posted: July 17, 2020

Think of us as your ears – listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…

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How Listening to Patients Drives Revenue preview image

How Listening to Patients Drives Revenue

Posted: July 8, 2020

Think of us as your ears — listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…

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Brand Yourself for a Better Revenue Cycle in 2020 preview image

Brand Yourself for a Better Revenue Cycle in 2020

Posted: July 8, 2020

A colossal 63% of patients choose a healthcare provider based on their online presence and brand, a substantial shift from years…

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Price Transparency is Improving the Healthcare Revenue Cycle preview image

Price Transparency is Improving the Healthcare Revenue Cycle

Posted: July 1, 2020

Price transparency is the new rule of law in healthcare, and it can be a good thing. Shedding a bright light on the price of…

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Optimizing Value-Based Care (VBC) Arrangements to Increase Revenue preview image

Optimizing Value-Based Care (VBC) Arrangements to Increase Revenue

Posted: June 24, 2020

Financial risk-sharing arrangements are on the rise as the U.S. health system begins to embrace value-based care (VBC). The transition to VBC, as a result,…

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Five Trends for Healthcare Revenue Cycle Management preview image

Five Trends for Healthcare Revenue Cycle Management

Posted: June 16, 2020

What challenges lie ahead in billing and health care revenue cycle management? An increasing number of employers have adopted high-deductible insurance plans for their employees,…

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