Resources: Patient Experience

Rural Hospital Best Practices Part I preview image

Rural Hospital Best Practices Part I

Posted: March 8, 2023

While healthcare may not have had as bright of a spotlight as inflation during last year’s mid-term elections, it’s typically a key concern for…

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With Consumers Facing Mounting Debt and Increased Number of Monthly Bills, Consistent Engagement Will Be Required preview image

With Consumers Facing Mounting Debt and Increased Number of Monthly Bills, Consistent Engagement Will Be Required

Posted: September 13, 2022

According to the Federal Reserve, consumer debt approached a record $16 trillion at the end of Q4 2021, which is a 35% increase over the…

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Healthcare Consumerism and Reducing Bad Debt preview image

Healthcare Consumerism and Reducing Bad Debt

Posted: April 8, 2022

Consumer confidence, household debt, inflation, and an ongoing pandemic are a few of the variables that impact how patients prioritize, engage, and respond to…

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How Listening to Patients Drives Revenue preview image

How Listening to Patients Drives Revenue

Posted: January 19, 2022

Think of us as your ears — listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…

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Can you still create memorable customer experiences? preview image

Can you still create memorable customer experiences?

Posted: December 2, 2020

Can you still create memorable customer experiences, even in these trying times? “Customer Experience: The Art of the Possible” was the theme of a webinar…

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How Reliability Becomes Revenue preview image

How Reliability Becomes Revenue

Posted: September 28, 2020

We answer the call to provide reliable service with every patient engagement Long lines and lengthy on-hold times seem to be part of daily life…

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Patient Engagement Makes a Difference preview image

Patient Engagement Makes a Difference

Posted: August 28, 2020

Centered on their financial well-being – so you can focus on their physical healing When you think about it, the word “engagement” is actually a…

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5 Ways to Lower Your Percentage of Delayed Claim Payments preview image

5 Ways to Lower Your Percentage of Delayed Claim Payments

Posted: July 27, 2020

We’ve become accustomed to delays in reimbursement payments and lists of claim denials. We’ve all been there. But, we also know clean claims get paid…

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Impacts of Patient Experience and Your Revenue Cycle preview image

Impacts of Patient Experience and Your Revenue Cycle

Posted: July 17, 2020

Think of us as your ears – listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…

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Brand Yourself for a Better Revenue Cycle in 2020 preview image

Brand Yourself for a Better Revenue Cycle in 2020

Posted: July 8, 2020

A colossal 63% of patients choose a healthcare provider based on their online presence and brand, a substantial shift from years…

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