Healthcare Consumerism and Reducing Bad Debt
Posted: April 8, 2022
Consumer confidence, household debt, inflation, and an ongoing pandemic are a few of the variables that impact how patients prioritize, engage, and respond to…
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How Listening to Patients Drives Revenue
Posted: January 19, 2022
Think of us as your ears — listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…
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Can you still create memorable customer experiences?
Posted: December 2, 2020
Can you still create memorable customer experiences, even in these trying times? “Customer Experience: The Art of the Possible” was the theme of a webinar…
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How Reliability Becomes Revenue
Posted: September 28, 2020
We answer the call to provide reliable service with every patient engagement Long lines and lengthy on-hold times seem to be part of daily life…
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Patient Engagement Makes a Difference
Posted: August 28, 2020
Centered on their financial well-being – so you can focus on their physical healing When you think about it, the word “engagement” is actually a…
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5 Ways to Lower Your Percentage of Delayed Claim Payments
Posted: July 27, 2020
We’ve become accustomed to delays in reimbursement payments and lists of claim denials. We’ve all been there. But, we also know clean claims get paid…
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Impacts of Patient Experience and Your Revenue Cycle
Posted: July 17, 2020
Think of us as your ears – listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…
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Brand Yourself for a Better Revenue Cycle in 2020
Posted: July 8, 2020
A colossal 63% of patients choose a healthcare provider based on their online presence and brand, a substantial shift from years…
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Price Transparency is Improving the Healthcare Revenue Cycle
Posted: July 1, 2020
Price transparency is the new rule of law in healthcare, and it can be a good thing. Shedding a bright light on the price of…
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Optimizing Value-Based Care (VBC) Arrangements to Increase Revenue
Posted: June 24, 2020
Financial risk-sharing arrangements are on the rise as the U.S. health system begins to embrace value-based care (VBC). The transition to VBC, as a result,…
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