Who Are We?
We Proactively Address Financial Challenges to Empower Healthier Lives.
By combining advanced technology, empathetic service, and daily accountability, HCM drives sustainable cash flow improvements, accelerates reimbursements, ensure robust financial stability for our healthcare partners, and enhances the overall patient experience.
How far we have come...
Founded in 1985 as a woman-owned business, HCM has grown from a local claims management service to a nationwide Revenue Cycle Management provider. With over 40 years of experience, we are already recognized for our high-value solutions in Patient Financial Engagement, OmniReach Verification, and Revenue Integrity & Claims Management.
Yet the Healthcare industry, and its financial landscape, has never been more complex. To address these evolving challenges and opportunities, HCM embraces a new era of technology-driven RCM.
SATISFACTION RATE
Our Vision
To be the most admired and technologically advanced revenue cycle company in the world.
Our Mission
Converting Complexity into Coherence
Systematic and Empathetic: Healthcare Chaos Management transforms complexity into coherence by harnessing pioneering technology, advanced automation, and empathetic interactions—empowering providers and patients to thrive by achieving financial security, streamlining operations, and elevating the Healthcare experience.
Unlocking Efficiency and Prosperity: We are committed to unlocking new levels of efficiency and prosperity, helping our providers and patients achieve financial stability and improved well-being.
Our Mindset
Everyday Counts
“Every Day Counts (EDC),” is more than a slogan—it is a mindset that underscores the importance of every single moment, task, and interaction in achieving our shared goals so that HCM can help providers and patients achieve their full potential.
It reminds us that success is not built in a day but is the result of the cumulative effort, focus, and intention we apply consistently over time.But EDC goes beyond just days. It represents a philosophy that touches every aspect of our work.
HCM Believes that “If we can collect 1 more dollar for 1 more provider so they can buy 1 more ambulance to get 1 more person to the hospital so they can have 1 more day with their families, we made the day count!”
The Future
HCM’ is at the forefront of revolutionizing how money flows in healthcare, seamlessly integrating financial innovation with operational excellence. Benefiting both:
- Providers: Enabling faster, more predictable revenue streams through AI-driven financial insights and automated solutions.
- Patients: Offering transparent, flexible payment options that alleviate financial stress and improve access to care.
Our Core Values
Our core values define who we are and guide everything we do. They form the foundation of our company culture and reflect our commitment to excellence.
HCM strives to be ADMIRED:
- Accountable: We own our actions and deliver measurable outcomes, leveraging real-time analytics and data to stay on track.
- Dynamic: We embrace change and innovation, adopting technologies and strategies that drive progress and improve outcomes.
- Mindful: We are present and considerate of the well-being of our team, clients, patients, and vendors ensuring that every interaction and solution enhances the well-being of all.
- Inclusive: We create a culture and processes that are accessible, equitable, and designed to benefit everyone.
- Resilient: We adapt to challenges with agility, building robust systems and leveraging technology to ensure continuity and excellence.
- Expert: We are dedicated to continuous learning and mastering emerging technologies and industry best practices to deliver unparalleled value.
- Dependable: We uphold trust and reliability in every interaction, delivering secure, innovative solutions that exceed expectations.
The Momentum Behind HCM
A flywheel is a self-reinforcing cycle where each component strengthens the next, creating momentum that drives sustained growth and efficiency. Unlike traditional business models that rely on linear processes, a flywheel continuously builds upon itself—accelerating performance, deepening customer relationships, and fostering long-term innovation.
By designing a flywheel, we ensure that success is not just a one-time achievement but an ongoing cycle of improvement, resilience, and scalability.
CHAOS
Coordinating Healthcare Through AI-Optimized Solutions
Our approach, Coordinating Healthcare through AI-Optimized Solutions (C.H.A.O.S.), combines deep industry expertise with cutting-edge automation to streamline revenue cycle operations.
We break down silos, align teams, and implement intelligent technology that evolves with our clients.
The result? Faster payments, lower costs, and better experiences for patients and providers alike.
Engage with Our Mission
Discover how partnering with Healthcare Chaos Management can transform your operations.
Contact us today to learn more about our innovative solutions and how we can help you navigate the complexities of the Revenue Cycle Management industry.
