Organizations understand that the patient experience includes the time between visits, and every interaction with their team – whether in-person or via a myriad of technologies. As such, they can be reluctant to turn over essential functions like revenue cycle management to outside vendors. We understand. That’s why we partner strategically to customize our approach for each unique situation, honing our processes and technology to serve our clients’ patients best. We know our clients could build and manage a patient-focused financial experience team internally if they had the support, the manpower, and the time. Instead, they collaborate with us to improve their infrastructure and efficiency and maintain focus on the overarching objectives of their organization.
We engage with patients and act as a true extension of your team – honoring and mirroring policies, procedures, and technology as needs arise and the industry changes. We set out to reduce bad debt and accelerate and increase cash through dynamic omni-channel campaigns. For each of our clients, we assign a dedicated and knowledgeable team that consistently delivers high-quality customer service, ongoing patient engagement and account management, which ultimately increases cash and improves the patient experience
Our robust resources include:
Let’s face it, wading through claim and payer issues can take a massive amount of time, attention, and patience for all parties involved. Our team of professionals will analyze and prioritize your claims and billing process then use our assortment of tools to bill, collect, and post as swiftly and efficiently as possible.
Navigating and managing medical coding operations requires teams to adjust when there are changes in services, staffing, technology, and regulatory requirements. HCM serves as a partner across all facility and patient types.
We’ve developed a platform that ingests data from EMR’s to provide visibility around self-pay AR, claims, behavioral changes in patient engagement, and patient retention.
Here’s just a glimpse of what this innovative product offers:
We believe in collaboration that drives results for our clients.Learn More