Patients are people, not statistics. And because the patient journey doesn’t end at check out, we’re committed to delivering a positive experience that matches the quality of care provided in-facility throughout the revenue cycle. It’s an ongoing process carried out over months, years, and even a lifetime when necessary. That’s the commitment it takes to humanize the patient billing experience and the entire healthcare revenue cycle.
Dedicated team members service your account, which means patients talk to the same people again and again. Those people take the time to understand what each patient needs, help them understand why and what they owe, and form a plan to get each bill taken care of.
The real-time dashboard we provide will help you be more nimble than ever. See something you want to dig into and change one day, and watch what the data tells you about that change the next. It’s the perfect mix of being both informed and inspired to be better and better.
We’ll never ask you to change your systems around ours. No matter what you have, we can integrate, report, transition, and usher you into new levels of insight and action. Imagine what you can do for patients with more knowledge at your disposal.
Ashley lives to be an amplifier of others and improve everything all the time. That’s the mantra she brings to her role as Chief Executive Officer of HCM every single day. She’s a third-generation owner who learned early on never to settle for the status quo and continuously look for what’s next. That’s what’s led her to spearhead growth initiatives like the creation and launch of HCM’s proprietary analytics driven platform to expand client support and improve patient experience throughout the revenue cycle.
Ashley considers everyone at HCM family, and she extends that care and commitment to each and every patient we serve. Her vision for the betterment of patient outcomes continues to inspire our drive and passion for what we do. Outside of HCM, she is passionate about supporting local independent businesses, the art and music community, and being a loving mom to her growing sons.
Wesley joined HCM in 2017 as Director, Analytics & Client Integration, specializing in implementing, customizing and optimizing EMR integration, HCM analytics and reporting, and data-driven strategies. During that time, Wesley has worked with many clients to build high engagement and scalable solutions with our clients.
Throughout his career, Wesley has produced enterprise solutions and ad-hoc reporting models including relational and columnar models. He also delivered executive dashboards and multi-tiered reporting applications, including key performance indicators (KPIs) with dynamic links to detailed analytics.
Wesley is an active HFMA Colorado Chapter member, active Kaggler, and practiced scrum master. He is knowledgeable in numerous solutions including Tableau, Yellowfin BI, Pentaho, Microsoft SQL Server Reporting Services (SSRS), and Jaspersoft.
Wesley has a Bachelor of Science in Healthcare Administration from Indiana University.
David serves as the Chief Financial Officer of HCM and is heavily involved in the company leadership. David was an instrumental founding member of Healthcare Claims Management from its inception in 2000 but formally accepted the role of CFO in 2017. He has also served as the Executive Director and Collections Manager at Med Shield Inc., for the past 29 years giving him critical experience in the field. Med Shield, Inc. is a national patient-centered receivable recovery company with an A+ rating from the Better Business Bureau.
With almost three decades of experience in the industry, David focuses his efforts on developing and nurturing relationships within the client base of HCM. He values honesty, integrity, and reliability; elements he fosters in each of his customer relationships. David is highly knowledgeable in HIPAA law compliance and the healthcare revenue cycle, but his heart is in customer service. He values every customer touchpoint and strives to develop a meaningful relationship with each client. David attended Purdue University at Indianapolis and first learned collections with Finance America. He is a member of the Healthcare Financial Management Association (HFMA) and a past president of the Indiana Collectors Association. David loves boating in his spare time.
Pat joined HCM in 2015 helping reimagine call center operations and talent recruitment. In 2017 he was promoted to Vice President of Talent, Learning, and Culture at HCM. Having a nearly 30-year background in customer operations and healthcare, Pat has an abundance of health system experience regarding leadership, strategy and execution around meeting patient and financial outcome goals. Pat blends this experience and knowledge into our People Operations’ initiative to attract, develop and retain talent that will best serve our clients.
Pat graduated from Hanover College with a Bachelor’s Degree in Communication where he also met his wife, Anne. They have two sons and live in Fishers, Indiana. When not hard at work for HCM, Pat enjoys hitting the roads for a good cycling workout and spending time with his dog, Hallie.
Robert joined the HCM team at the beginning of 2022 as Director of Sales and Marketing. Prior to joining the team, he spent several years in a sales leadership role where his passion for helping customers solve complex business problems took precedent over simply meeting a quota. He strongly believes that helping clients is all that matters. As Sales and Marketing Director, Robert is focused on translating the solutions, services and outcomes HCM provides for current clients into a story that resonates with other, prospective organizations in need of similar support. From there, he’ll work with his team on identifying, connecting and conveying that story in creative ways to said organizations.
In his free time, Robert enjoys exercising, creative writing, film, watching his favorite sports teams, skiing and trying to play golf (it’s not pretty). He lives in Denver with his wife, Erin. Robert graduated from Bowling Green State University with a degree in Business Administration focusing in Finance.
Kristin joined the HCM team in 2009 and has assisted the organization in several roles including her current position as Director of Operations. During her 17+ year career in Healthcare and Finance, she’s become established a wealth of knowledge with several EMR systems, strategic with aligning internal team processes to client outcome goals and developing training programs that drive over 500,000 positive and informative patient interactions each year.
When not working, Kristin is active in volunteering with many organizations such as Domestic Violence Network, Habitat for Humanity, AusomeINDY and Scouting USA. She also an avid gardener and enjoys raising bees in her backyard. Kristin attended Indiana Wesleyan University and holds her CRCR certification.
Shelly joined HCM in 2021 as the Director of Revenue Cycle Services. Prior to HCM, she had an impressive 25-year career working for multi-specialty clinics and some of the largest healthcare systems in the country, as well as holding varied positions from Operational Redesign to Director of Revenue Cycle. Her perspective from working on the clinical side within operations, process improvement and revenue cycle management make her the perfect fit to guide our insurance follow-up team’s performance in both maximizing account resolution and smarter workflow.
During her free time, Shelly enjoys traveling, spending time with her two sons, Chase and Blaine, attending concerts and reading a good book. Shelly studied Healthcare Administration at the University of South Carolina Upstate. She’s also a Certified Professional Coder through AAPC and is an active member of the Atlanta Chapter.
RJ joined the HCM team in 2022 as the Director of Analytics and Data Platforms with a focus on advancing analytical content, strategy, and delivery for HCM’s partners and customers. RJ’s prior experience involves the development of healthcare analytics for executives and key stakeholders in the areas of population health, cohort cost analysis, and lab optimization in order to measure and improve performance.
In his past, RJ has employed new technologies to automate analytical efforts and create scalable solutions for all stakeholders internal and external. He has extensive knowledge of relational databases and business intelligence tools, such as Microsoft SQL Server Reporting Services (SSRS), MySQL, Postgresql, Tableau, Yellowfin BI, SAP Business Objects, and Johns Hopkins ACG System.
In his free time, RJ enjoys spending time with his wife and daughter, golfing, and watching sports. RJ has a Bachelor of Science in Business from Indiana University with a focus in Finance and Operations.
Christina joined the HCM team in 2012 as a frontline team member where she demonstrated excellent communication and identifying patient needs. Both qualities made her a perfect fit for our Client Success Coordinator position where she excels at identifying opportunities to better achieve client outcomes through dialogue with both our internal and client teams.
Christina likes to spend her time away from work cuddled up with her two cats, Benjamin and Charlotte, or working on jigsaw puzzles. She attended Indiana University and hold her CRCR.
Anielka began her career with HCM in 2014 as a frontline team member where she spent a great deal of time interacting with patients. Within this role, she epitomized a level of empathy and understanding toward patients that’s given her great perspective on the consumer side of revenue cycle. This perspective, her results-driven attitude, knowledge of the major EMRs and communication skills made Anielka an ideal fit for her current role as a Client Success Coordinator. As a CSC, she’s responsible of understanding multiple client goals, ensuring each client team is aligned as well achieving those goals and communicating back results along with observations in client facing meetings.
Anielka enjoys being active in her time away from work whether it be weight training, hiking and skiing. She also enjoys traveling with her husband and two daughters. She holds a Nurse Assistant Certification from Vincennes University as well completed her CRCR training through HFMA.
Tina joined HCM more than 8 years ago as a Customer Service Rep where her demonstrated empathy, leadership, and supportive mentality led to her current role of PFS Manager. Within this role, Tina focuses on guiding our Team Leads and frontline staff to exceed client operational goals and patient financial needs that drive confidence in their billing experience.
When not leading her HCM team, Tina enjoys spending time with her husband, Barry, their 2 children and 3 grand kids. Tina attended Crossroads Bible College where she earned her degree in Business Management and Ministry.
Kayleigh joined HCM in 2011 and has grown with the company since day 1. She has deep experience across the most prominent EMR's, revenue cycle data, and patient engagement solutions. She currently provides analysis and product development in her role as a Business Intelligence Analyst.
When she's not identifying trends within Crystal, PowerBI, Tableau, and Microsoft's Azure stack, she loves to hike and explore any creative medium she can get her hands on. Kayleigh holds a Bachelor of Arts degree from Indiana University.
Kenneth joined HCM in 2018 as a frontline team member where his desire to connect with and help develop co-workers led him to his current role of Senior Training Specialist on our Quality & Training team. Having a background in education and teaching, Kenneth is naturally drawn to the science of how people learn and has been instrumental in shaping our training culture to be more interactive and supportive of overall company initiatives.
In his free time, Kenneth is obsessed with skincare and helping to inform others on how to better take care of their bodies’ biggest organ. He even writes a blog on the subject as well as fashion. Also, his 11 dogs come second to none, and he adores each of them. Kenneth attended Grambling State University where he majored in Education.
Shannon joined the HCM team in 2015 as a frontline team member where her abilities quickly led to her growing into a Team Lead role. Shannon’s experience across patient financial services, Epic, and our technology platforms have allowed her to mentor, coach and assist on several internal teams, driving positive outcomes and dynamic work environments.
Away from work, Shannon enjoys spending time with her husband, kids and their variety of pets. Her passion for saving animals has turned the house into a proverbial Noah’s Ark. She also enjoys volunteering at the Humane Society and Domestic Violence Network. Shannon holds her CRCR certification in 2021.
Richelle joined the HCM team in July of 2019 as a frontline team member where her passion for helping and connecting with people led her to a Quality Assurance Specialist role. As HCM grew, she moved into a Talent Acquisition & Onboarding Specialist. Richelle’s interpersonal skills make her an ideal fit for sourcing, attracting, interviewing and hiring employees that both fit HCM’s staffing goals and culture.
In her free time, Richelle keeps herself busy taking care of her 6 different pets (bird, cat, 2 dogs, snake and a scorpion) and running her own business of hosting arts and craft events. She is a graduate of North Central High School in Indianapolis and holds a CRCR.
Tricia joined to HCM with extensive experience on the payer side of healthcare having spent over 12 years with Anthem BCBS. She began as an agent for one of our hospital and health system partners and moved into a Workforce Management role where she focuses on ensuring our teams are scheduled and have the necessary capacity to be successful with the goals set for each of our clients.
In her free time, Tricia can be found volunteering at the humane society and is also very active within the community through her church. She is a confessed dog lover who has adopted several rescues throughout the years and has two sharing her at-home work space every day.
From early-out management to optimizing insurance and data, see how what we do can transform both your work and your patients’ experience.
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