Patient Financial Engagement

Bridging Financial and Consumerism Gaps in Healthcare

Healthcare Chaos Management recognizes the challenges faced by healthcare providers in a complex landscape where patients struggle with ballooning balances and coverage gaps. While no single company can alter the healthcare realities entirely, we are committed to making a significant difference by bridging these financial and consumer gaps, ensuring that care organizations can maintain financial security and patients can access the care they need.

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CoverageID

Streamlining Insurance & Coverage Verification

Enhanced Coverage Identification: With the immense workload healthcare institutions face, navigating insurance verification and billing procedures is daunting. Our CoverageID service acts as an extension of your hospital’s team, identifying missed coverages and applying critical insights at the guarantor level, thereby adding value to both providers and patients.

Advocating for Patients: We ensure that patients are appropriately advocated for in the coverage process, helping to secure the coverage they deserve and reducing their out-of-pocket expenses.

SELF-PAY DISCOVERY

PAYER VALIDATION

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Digital Outbound Engagement

Enhancing Patient Retention & Satisfaction

Driving Patient Engagement: By meeting patients where they are, we ensure higher satisfaction and retention, making healthcare experiences more convenient, responsive, and transparent.
Customized Campaigns: In an era where consumerism is a key differentiator, engaging patients through their preferred communication channels is vital. Our tailored campaigns aim to increase responsiveness, enhance revenue capture, and reduce both collection costs and bad debt.

Inbound Patient Support

Building Trust & Satisfaction

Data Reporting & Analysis

Leveraging Data for Improvement

In-depth Analytics: We harness the power of data to conduct in-depth analyses of patient payment behaviors, identify opportunities for upstream process improvements, and tailor collection strategies to demographic, payer, department, and service area specifics.
Real-time Insights: Our real-time performance metrics and trend analyses provide clients with actionable insights that drive better understanding and decision-making.