Resources

Healthcare Consumerism and Reducing Bad Debt preview image

Healthcare Consumerism and Reducing Bad Debt

Posted: April 8, 2022

Consumer confidence, household debt, inflation, and an ongoing pandemic are a few of the variables that impact how patients prioritize, engage, and respond to…

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How Listening to Patients Drives Revenue preview image

How Listening to Patients Drives Revenue

Posted: January 19, 2022

Think of us as your ears — listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…

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Denied insurance claims: What you need to know to get paid preview image

Denied insurance claims: What you need to know to get paid

Posted: March 25, 2021

One way you can make a significant difference in your bottom line is by following up with insurance companies on unpaid claims. Not only will…

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Real-Time Performance Outcomes Direct Provider Paths to Profit preview image

Real-Time Performance Outcomes Direct Provider Paths to Profit

Posted: January 24, 2021

The roles of payers and providers are overlapping as networks and organizations search for new ways to manage costs and increase profits. The well-defined responsibilities…

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Can you still create memorable customer experiences? preview image

Can you still create memorable customer experiences?

Posted: December 2, 2020

Can you still create memorable customer experiences, even in these trying times? “Customer Experience: The Art of the Possible” was the theme of a webinar…

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How Reliability Becomes Revenue preview image

How Reliability Becomes Revenue

Posted: September 28, 2020

We answer the call to provide reliable service with every patient engagement Long lines and lengthy on-hold times seem to be part of daily life…

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Patient Engagement Makes a Difference preview image

Patient Engagement Makes a Difference

Posted: August 28, 2020

Centered on their financial well-being – so you can focus on their physical healing When you think about it, the word “engagement” is actually a…

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Revenue Cycle Health Depends on A/R Follow-Up preview image

Revenue Cycle Health Depends on A/R Follow-Up

Posted: August 7, 2020

Nothing impacts the vitality of your healthcare revenue cycle like accounts receivable (A/R) follow-up. Since A/R is a snapshot of outstanding balances owed to an…

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5 Ways to Lower Your Percentage of Delayed Claim Payments preview image

5 Ways to Lower Your Percentage of Delayed Claim Payments

Posted: July 27, 2020

We’ve become accustomed to delays in reimbursement payments and lists of claim denials. We’ve all been there. But, we also know clean claims get paid…

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Impacts of Patient Experience and Your Revenue Cycle preview image

Impacts of Patient Experience and Your Revenue Cycle

Posted: July 17, 2020

Think of us as your ears – listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…

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