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With Consumers Facing Mounting Debt and Increased Number of Monthly Bills, Consistent Engagement Will Be Required preview image

With Consumers Facing Mounting Debt and Increased Number of Monthly Bills, Consistent Engagement Will Be Required

Posted: September 13, 2022

According to the Federal Reserve, consumer debt approached a record $16 trillion at the end of Q4 2021, which is a 35% increase over the…

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Client Success Story: 4M Healthcare preview image

Client Success Story: 4M Healthcare

Posted: August 12, 2022

About 4M Healthcare is an independent laboratory based out of Overland Park, KS specializing in UDT and PCR testing. The Challenge Managing billing within the…

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Case Study: Capturing Aged A/R Over 150 Days Old preview image

Case Study: Capturing Aged A/R Over 150 Days Old

Posted: June 20, 2022

The Client Our client, a community health system located in the Midwest, has three core locations serving 119,000 residents within six counties. Having nearly 275…

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Healthcare Consumerism and Reducing Bad Debt preview image

Healthcare Consumerism and Reducing Bad Debt

Posted: April 8, 2022

Consumer confidence, household debt, inflation, and an ongoing pandemic are a few of the variables that impact how patients prioritize, engage, and respond to…

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How Listening to Patients Drives Revenue preview image

How Listening to Patients Drives Revenue

Posted: January 19, 2022

Think of us as your ears — listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…

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Denied insurance claims: What you need to know to get paid preview image

Denied insurance claims: What you need to know to get paid

Posted: March 25, 2021

One way you can make a significant difference in your bottom line is by following up with insurance companies on unpaid claims. Not only will…

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Real-Time Performance Outcomes Direct Provider Paths to Profit preview image

Real-Time Performance Outcomes Direct Provider Paths to Profit

Posted: January 24, 2021

The roles of payers and providers are overlapping as networks and organizations search for new ways to manage costs and increase profits. The well-defined responsibilities…

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Can you still create memorable customer experiences? preview image

Can you still create memorable customer experiences?

Posted: December 2, 2020

Can you still create memorable customer experiences, even in these trying times? “Customer Experience: The Art of the Possible” was the theme of a webinar…

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How Reliability Becomes Revenue preview image

How Reliability Becomes Revenue

Posted: September 28, 2020

We answer the call to provide reliable service with every patient engagement Long lines and lengthy on-hold times seem to be part of daily life…

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Patient Engagement Makes a Difference preview image

Patient Engagement Makes a Difference

Posted: August 28, 2020

Centered on their financial well-being – so you can focus on their physical healing When you think about it, the word “engagement” is actually a…

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