Can you still create memorable customer experiences?
Posted: December 2, 2020
Can you still create memorable customer experiences, even in these trying times? “Customer Experience: The Art of the Possible” was the theme of a webinar…
Keep Reading
How Reliability Becomes Revenue
Posted: September 28, 2020
We answer the call to provide reliable service with every patient engagement Long lines and lengthy on-hold times seem to be part of daily life…
Keep Reading
Denied insurance claims: What you need to know to get paid
Posted: September 25, 2020
One way you can make a significant difference in your bottom line is by following up with insurance companies on unpaid claims. Not only will…
Keep Reading
Patient Engagement Makes a Difference
Posted: August 28, 2020
Centered on their financial well-being – so you can focus on their physical healing When you think about it, the word “engagement” is actually a…
Keep Reading
Revenue Cycle Health Depends on A/R Follow-Up
Posted: August 7, 2020
Nothing impacts the vitality of your healthcare revenue cycle like accounts receivable (A/R) follow-up. Since A/R is a snapshot of outstanding balances owed to an…
Keep Reading
5 Ways to Lower Your Percentage of Delayed Claim Payments
Posted: July 27, 2020
We’ve become accustomed to delays in reimbursement payments and lists of claim denials. We’ve all been there. But, we also know clean claims get paid…
Keep Reading
Impacts of Patient Experience and Your Revenue Cycle
Posted: July 17, 2020
Think of us as your ears – listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…
Keep Reading
How Listening to Patients Drives Revenue
Posted: July 8, 2020
Think of us as your ears — listening to your patients’ needs Contrary to popular opinion, there’s not always safety in numbers. Not when it…
Keep Reading
Brand Yourself for a Better Revenue Cycle in 2020
Posted: July 8, 2020
A colossal 63% of patients choose a healthcare provider based on their online presence and brand, a substantial shift from years…
Keep Reading
Price Transparency is Improving the Healthcare Revenue Cycle
Posted: July 1, 2020
Price transparency is the new rule of law in healthcare, and it can be a good thing. Shedding a bright light on the price of…
Keep Reading